Rora Bet Privacy Policy

Before you provide an identity document or request a withdrawal, you should understand why your information is needed and how it is handled. Rora Bet respects your privacy and is committed to protecting personal information. We collect account, verification, payment, activity and technical data to deliver services, protect accounts and meet applicable obligations. For questions about Rora Bet personal data, use Contact Us.

This policy covers the website, mobile version, app, account services, sports betting, live betting, games, Keno, bonuses, payments, support channels and user communications. It also applies to visitors who browse without registering and people who contact support before opening an account. “Personal data” means information that identifies you or can be linked to you; “processing” means collecting, using, storing, sharing or deleting it.

Who We Are

Rora Bet is the service brand through which the website’s operator provides online betting and gaming for eligible adult users in Ethiopia, subject to applicable Ethiopian laws and regulations, relevant license conditions and regional restrictions. Consult About Us for operator identification and License & Regulation for regulatory information. Users should verify the current regulatory status against the competent authority’s latest information; this policy does not itself establish authorization.

Information We Collect

The information needed depends on your interaction with the service. Browsing may generate technical records, while registration, payments and identity checks require additional details. We limit collection to information needed for lawful, security, operational and regulatory purposes.

• Account data: name, phone number, email, date of birth, username and password-related security data.
• Verification data: identity documents, age checks, customer due diligence and fraud-prevention information. KYC, or “Know Your Customer,” means checks to establish who holds an account and whether they are eligible.
• Transaction data: deposits, withdrawals, payment-method details, balance history and bonus activity.
• Betting and gaming data: stakes, selections, odds, results, live betting activity, Keno participation and game sessions.
• Technical data: IP address, device type, browser, operating system, app version, cookies and log files.
• Communication data: support messages, complaints, emails, chat logs and call information where applicable.
• Responsible gaming data: limits, self-exclusion requests, risk indicators and account restrictions.

Submit only the documents or details requested through an official communication channel. Avoid including unrelated sensitive information in support messages.

How We Use Personal Data

We process Rora Bet player information to create and manage accounts, verify identity and age eligibility, enable secure login, authorize deposits and withdrawals, and settle bets, winnings and bonuses. For example, a withdrawal review may compare account-holder information with payment records to check that the request is authorized.

Betting account data also supports investigations into multiple accounts, suspicious betting patterns, payment abuse, bonus misuse and fraud. Technical records help diagnose interrupted mobile sessions, improve website and app performance, and support customer service.

Other purposes include important service notices, responsible gaming controls, dispute handling, and applicable legal, tax, accounting, anti-money-laundering and regulatory duties. Marketing is sent only where permitted, with available opt-out options. Opting out of promotional messages does not stop essential account or transaction notices.

Legal Basis / Lawful Reasons

The lawful reason for processing depends on the information, purpose and applicable legal framework. Processing may be necessary to provide requested services, fulfil legal obligations, protect users and the platform, prevent fraud or resolve disputes. Where consent is required, we seek it for the relevant purpose; you may withdraw it, subject to applicable rules, without invalidating earlier lawful processing.

Not every purpose relies on consent. Ask support for clarification about the reason applicable to a particular use of your information. Specific statutory bases and requirements must be confirmed against the operator’s circumstances and applicable Ethiopian law.

Cookies and Tracking

Cookies are small files stored on your device; similar technologies can also remember information about a visit. They may keep you logged in, protect sessions, remember preferences, analyse traffic, improve performance and support marketing measurement where allowed. See the Cookie Policy for further information.

Browser and app controls may differ. Blocking necessary cookies can interrupt login or account functions; optional tracking should be managed through the available preference controls, where provided.

Data Sharing

We do not sell personal data as a product. Information may be shared when necessary with payment processors, identity-verification providers, hosting and cloud providers, analytics and security services, customer-support tools and professional advisers. These third-party service providers are external organisations that help deliver or protect the service.

Access is limited to the relevant purpose and subject to appropriate confidentiality, security and contractual requirements. Information may also be disclosed to regulators, law enforcement or courts where legally required. A payment provider may need transaction details without needing your full gaming history.

International Transfers

Some providers may store or process information outside Ethiopia. Where this occurs, transfers must follow applicable legal requirements and use suitable safeguards for the data and processing involved. Privacy protections can differ between jurisdictions. You may ask whether overseas processing applies to your information and what safeguards are relevant.

Data Storage and Retention

Records are retained only as long as necessary for account operation, financial reporting, legal obligations, dispute resolution, fraud prevention, responsible gaming and regulatory requirements. Retention depends on the record type, purpose and applicable duties, rather than one universal period.

Closing an account does not necessarily erase all records immediately. Transaction evidence or self-exclusion records may still be needed. When retention is no longer justified, information should be securely deleted or anonymised; backup copies may remain until the applicable secure replacement cycle.

Security Measures

Rora Bet data protection relies on reasonable technical and organisational measures, including encryption where appropriate, access controls, secure login systems, monitoring, backups, staff confidentiality requirements, fraud detection and internal handling procedures. No online service can guarantee complete protection against every security risk.

You also contribute to Rora Bet account security. Use a unique password, avoid shared-device sessions and open Rora Bet login through the verified website. Before installing an app or APK, confirm its source through an authorized service channel. Report unexpected login or payment activity promptly, and never send your password or one-time security code to someone claiming to be support.

User Rights

Depending on applicable data protection laws, you may request access, correction, deletion, restriction, objection or information about processing. Some requests may be limited where legal, financial, security or regulatory duties require records to be retained. Identity verification may be needed before we disclose or change account information.

1. Step 1: Use Contact Us and describe your privacy enquiry or the right you wish to exercise.
2. Step 2: Provide enough account information to locate the relevant records, without sending unnecessary documents.
3. Step 3: Follow any secure verification instructions and request an explanation of the outcome or any retention restriction.

If a concern remains unresolved, ask about the complaint-handling procedure and any route to a competent authority available under applicable law.

Age Restrictions and Children’s Data

Services are intended only for eligible adult users. We do not knowingly collect personal data from underage users. A parent, guardian or user who believes such information was submitted should contact support so the account and records can be reviewed and appropriate action taken. See the Age Restriction Policy for eligibility requirements.

Responsible Gaming and Account Restrictions

Account activity, deposit limits, self-exclusion requests and relevant risk indicators may be processed to support responsible betting measures and apply account restrictions. Keeping a restriction record may help prevent an excluded player from reopening an account. Such records are handled for their protective and compliance purposes, with access limited accordingly. Read Responsible Gaming for related controls.

Terms, Bonuses, and Payments

This privacy policy in Ethiopia works alongside the Terms and Conditions, bonus rules, payment checks and anti-fraud controls. Before depositing or requesting a withdrawal, compare available methods by verification requirements, disclosed fees, transaction limits and processing time—not speed alone. Bonus eligibility checks may use account and promotion records. A request for additional verification should explain its purpose and use a secure submission channel.

Updates to This Policy

We may revise this policy when services, laws, security practices or processing activities change. Material changes should be communicated through appropriate service channels, with any notice or consent required by law. Review the current page when your account use changes, and contact support if an update leaves a Rora Bet privacy question unanswered.